FAQ's

We are available 09:00 – 17:00, Mon-Fri but our multiple office locations and time zones means our customer service and production support staff is available 24/7 on email to answer any of your questions regarding your order.

The best way to contact us is via email at info@ultrapatches.com, but you can always give us a call on 541-248-8831 or talk to one our representatives via the online chat function available on the website.

Well, we would need your artwork or an idea, the size specifications of your patches, quantity and any other options you would like to add-on to your patches.

As soon as you press the GET A QUOTE button, our sales staff and manufacturing support staff calculate your price quote. The price quote is sent to you within 12 hours.

This depends on the artwork you have submitted, if you have submitted us a finished artwork like a psd file or a vector file all done beforehand, the order can be placed on the same day as soon as you receive your price quote. Just talk to your sales representative and we will send you an invoice for payment.

The self-directed mentoring program is designed to help you set-up and run an effective mentee-mentor relationship as part of the course.

Products are shipped based on your turnaround time, based on quantity and other aspects your customer representative can provide you with a final delivery date. Also you will receive a tracking number with all your orders.

Shipping turnaround time again depends on your order and what kind of shipping option you choose at the time of placing your order. Talk to your customer representative for any rush shipping or changes to shipping.

No we don’t ship to an APO, but we partner with Military Mail Forwarding LLC, which provides all our military customers, safe and secure forwarding to their respective APO’s.

No we don’t ship to a PO Box as we need a proof of receipt of the shipment. Please talk to you customer representative we might be able to help in some way.

Yes we do ship outside the USA, but you will be charged separately for shipping to your respective country. All duties and taxes with regards to shipping and importing the goods to your country shall be your responsibility, we can only ship the goods and provide you with a tracking number.

We accept all major credit cards and paypal.

Yes we do. Please contact us via email at corporate@ultrapatches.com

Yes we do accept ACH transfers, but only for our corporate customers.

Each particular product has a different price calculation procedure. Generally, pricing is based on quantity, size, backing and other upgrades.

As the nature of the product is bespoke we do not offer refunds but our products come with a quality guarantee and the sample is shown to you before mass production so if you order has a manufacturing defect we will replace your order with the defect removed.

Yes, we replace all products with manufacturing defects.

It depends on what stage your order is, if your product is at the artwork stage we will refund you the full amount. If the sample for your product has already been made we will refund you after a deduction of 20% of the total order amount.

Turnaround times depends on each product. For embroidery the turnaround time is 10 days after mockup approval. For Leather fifteen days after mockup approval. For PVC 20 days after mockup approval. For Chenille 12 days after mockup approval. For Woven 10 days after mockup approval. For Printed 10 days after mockup approval. Turnaround times will change for rush orders.

Yes we do take rush orders at extra charges.

Depends on the product. Sometimes the patches are made in USA but generally they are made at our factory in Asia. If you specifically want patches made in USA ask your customer representative about it and he will take care of it.

Yes with a range of backings, options and upgrades to choose from, we give you full control over the manufacturing process. We keep you updated at all the stages of your order.

Yes we provide a mockup every time, where we also explain you the different design aspects of your patch as you have chosen. For example for embroidered patches we will show you a digitized design of your patch that will show different features like merrowed border, twill, sequin etc. For PVC patches we will show you the artwork again for the PVC mold design. Sometimes, the artwork that customers provide need some editing. Your products are made upon the mockups that we provide and you approve.

Yes we show samples for every product to obtain your approval before going into mass production.